Terms And Conditions
This page tells you information about us and the legal terms and conditions (Terms) on which we provide Training Courses (Training Courses) which could include, the supply of training (Services) and/or the supply of learning tools provided in our on-line learning zone (Digital Content) listed on our website (Our Site) to the student named on the registration form (You).
These Terms will apply to any contract between us for the purchase of our Training Courses (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Training Courses from our site. Please note that before placing an order you will be asked to agree to these Terms.
Please click on the button marked “I Accept” next to these Terms on the registration form if you accept them. If you refuse to accept these Terms, you will not be able to order any Training Course from our site.
You should print a copy of these Terms for future reference.
We amend these Terms from time to time as set out in clause 6. Every time you wish to order a Training Course please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated in June 2022
These Terms, and any Contract between us, are only in the English language.
1. Information about us:-
1.1 We are:-
Olivant Enterprises Ltd, 277 Anlaby Rd, Hull HU3 2SE
1.2 We operate the websites https://johnolivant.com and https://Business-skills-mastery.com
1.3 To contact us, please see our Contact us page.
2. Use of our sites
2.1 Access to our sites is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our sites without notice (see below). We will not be liable if for any reason our sites are unavailable at any time or for any period.
2.2 From time to time, we may restrict access to some parts of our sites, or our entire sites, to users who have registered with us.
2.4 Information. The information provided in the Products is for reference purposes only. The Products are sold on the terms and understanding that (1) Olivant Enterprises Ltd is not responsible for the results of any actions taken on the basis of information in the Products, nor for any error in or omission from the Products; and (2) Dalesway Print Technology is not engaged in rendering legal, accounting, professional or other advice or services. Olivant Enterprises Ltd expressly disclaims all and any liability and responsibility to any person, whether a purchaser or reader of this publication or not, in respect of anything, and of the consequences of anything, done or omitted to be done by any such person in reliance, whether wholly or partially, upon the whole or any part of the contents of the Products.
2.5 We are the owner or the licensee of all intellectual property rights on our site, and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
3. How we use your personal information
5. How the contract is formed between you and us.
5.1 For the steps you need to take to purchase a course or a subscription on our site, please visit the relevant course page and choose an option.
5.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
5.3 After you place an order, you will receive an Order Confirmation e-mail from us acknowledging that we have received your order. The Order Confirmation email will advise you whether your Training Course includes Services Only or Services and access to Digital Content.
5.4 We will confirm our acceptance of your order to you by sending you an e-mail (Registration Confirmation). The Contract between us will only be formed when we send you the Registration
6. Our right to vary these terms
6.1 We may revise these Terms from time to time in the following circumstances:
changes in how we accept payment from you;
and changes in relevant laws and regulatory requirements.
6.2 Every time you order a Training Course from us, the Terms in force at that time will apply to the Contract between you and us.
6.3 Whenever we revise these Terms in accordance with this clause 6, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.
7. Your cancellation and refund rights.
7.1 Our products have been specifically developed as business-to-business education and is not intended for general consumers. The Consumer Contracts Regulations 2013 do not apply to your purchase. You have no legal right to cancel this contract under the Consumer Contracts Regulations 2013.
7.2 As the content is delivered via a streaming service you do not have the right to a refund once you have placed the order and streamed content.
7.3 Money-Back Guarantee. Subject to the following conditions, if upon completion of a training program as instructed by our professionals in following the schedule and completing and passing all course components, such as, but not limited to – quizzes, commitment forms, inclusive 1-2-1 sessions, workbooks, and assignments, you have not achieved satisfactory results (as defined in paragraph 7.4 below) you are guaranteed a refund of monies you have paid to Olivant Enterprises Ltd in respect of the training program you have purchased under this Agreement.
This guarantee will be voided in the following situations:
- You have not completely finished the training program or mini-course and at all times made a good-faith earnest attempt to implement the program;
- You have not had a 1-2-1 with our resident experts to discuss your business or specific technical issues;
- You have not requested support via email and/or telephone if you experience difficulties with interpreting any aspect of the course content;
- You have not requested support via email and/or telephone in the event of difficulties or performance issues relating to our online learning platform;
- You have not completed and passed all required quizzes, commitment forms, step-by-step tasks, assignments, or any material that forms part of the training program;
- You have not made all payments to Olivant Enterprises Ltd as and when they were due;
- Your money-back guarantee excludes bank fees, interest payments, late charges, or any charges levied by banks in respect of payments and refunds. In other words, we can only refund funds we have received, less charges levied by intermediaries. Any fees deducted by your receiving bank in relation to the refund is not something we can assist with.
7.4 Results. Results are defined as money, motivation, progress, marketing plan, business plan, business structure, thought-provoking conversation, changes and alterations in business practice, time management improvements, regular correspondence, and a deeper understanding of how screen printing businesses can be successfully operated.
7.5 We will refund you on the credit card or debit card used by you to pay, or by bank transfer to the account that the funds were received from.
7.6 1:1 Coaching slots: Should you find you cannot attend your appointment, you can reschedule, provided you do so a minimum of one working day prior to your originally chosen slot. Working days are Monday to Friday inclusive. Missed appointments cannot be refunded as our instructors set aside this time well in advance. Once booked and paid, we cannot offer refunds.
8. Providing services and digital content.
8.1 We will supply the Services and Digital Content to you as set out in the Order Confirmation or Registration Confirmation.
8.2 We will make every effort to complete the Services on time. However, there may be delays due to an Event Outside Our Control as defined in clause 13.2 below. If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms then we will contact you as soon as reasonably possible to notify you that our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our performance of Services to you, we will restart the Services as soon as reasonably possible after the Event Outside Our Control is over.
8.3 Under this contract Services and Digital Content will only be provided to the person named on the Course Registration Form and confirmed in the Order Services are non-transferable. You agree that Services will only be provided to help you achieve the Modules applicable to the Training Course you have purchased.
8.4 We cannot guarantee that Digital Content will be suitable for every user and all We accept no liability for technical failures.
8.5 You will need the following to participate in one of our Training Courses: Access to a PC or laptop; the ability to connect to the internet via a broadband connection.
8.6 Your web browser may have active pop-up blockers to suppress unwanted advertising. Similarly, you may be behind a content-blocking device such as a firewall. It may be necessary to reconfigure or disable these. If you are accessing the learning platform from work or in a public place you may have to contact the system administrator to do this. It is your responsibility to ensure that https://business-skills-mastery.com is added to your safe domain list.
8.7 Computer equipment and internet access cost are not included in your subscription fees and are your responsibility.
8.8 You must not share any online content with, nor make your online passwords available to any third parties including other students. We reserve the right to terminate access to your online account in these circumstances or where we detect any suspicious or unusual activity related to your account.
9. Intellectual property rights
9.1 Intellectual Property Rights to all Digital Content and other material provided as part of the Services is owned by us or our licensors and shall remain vested in us or our licensors. No Intellectual Property Rights are transferred to you.
9.2 All our rights are reserved. No part of our Digital Content or other material provided as part of the Services may be reproduced, copied, modified, loaned, and reverse engineered to create works based on the whole or any part of the Digital Content or other material provided as part of the Services. You agree to use the Services and Digital Content for your own personal use.
10. Subscription fees for Training Courses
10.1 We offer access to our Training Courses on a subscription basis and details of the subscription options are provided on our Site. The subscription fees applicable for each subscription period will be as quoted on our Site from time to We take all reasonable care to ensure that the subscription fees are correct at the time when the relevant information was entered into the system. However, if we discover an error in the subscription fees paid, please see clause 10.4 for what happens in this event.
10.2 Subscription fees for our Training Courses may change from time to time, but changes will not affect any order which we have confirmed.
10.3 The subscription fees exclude VAT (where applicable) at the applicable current rate chargeable in the UK for the time being.
10.4 Businesses in the EU need to submit a valid VAT number on our website for verification and can only use our services once the VAT number has been validated by the VIES online service. Businesses outside the UK and EU will not be charged VAT and do not need to submit a VAT number for verification.
10.4 It is always possible that, despite our reasonable efforts, some subscription fees on our site may be incorrect. If we discover an error in the subscription fees after you have subscribed we will inform you in writing to advise you of this error and we will give you the option of continuing your subscription at the correct price or cancelling your subscription. We will not process your subscription until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the subscription as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a pricing error, we do not have to provide the Training Course to you at the incorrect (lower) price.
11. How to pay
11.1 You can pay for Training courses online using a debit card or credit card.
11.2 If an invoice is being paid by installments and payments are not made to us when they are due to us, we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of Barclays Bank Plc. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
11.3 When payments are overdue we may suspend access to the Training Course with immediate effect until the outstanding amount has been paid in full. We will contact you to tell you this. This does not affect our right to charge you interest under clause 11.2.
12. Our liability
12.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not Loss or damage that is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
12.2 We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12.3 We do not in any way exclude or limit our liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
any breach of the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose, and samples);
breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
breach of the terms implied by sections 3, 4, and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose, and samples); and defective goods under the Consumer Protection Act
13. Events outside our control
13.1 We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 13.2.
13.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation: strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or another natural disaster, or failure of public or private telecommunications networks.
14. Communications between us
14.1 When we refer, in these Terms, to “in writing”, this will include e-mail.
14.2 If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail to firstname.lastname@example.org
We will confirm receipt of this by contacting you in writing, normally by e-mail.
14.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by post to the address you provide to us in your order.
15. Other important terms
15.1 Under this contract we will cease to provide Services and Digital Content for your Training Course once your subscription has ended.
15.2 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
15.3 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
15.4 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
15.5 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
15.6 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
15.7 Please note that these Terms are governed by English law. This means a Contract for the purchase of Goods through our site and any dispute or claim arising out of or in connection with it will be governed by English law.
15.8 We reserve the right to cancel this contract and withdraw our obligations under these terms if you breach our terms and conditions and policies.
15.9 When booking a 1:1 coaching slot with one of the business-skills-mastery instructors, you may receive appointment-specific communications from our chosen booking supplier. This includes booking and rescheduling confirmations, payment receipts and appointment reminders via email or SMS.